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FREE AUS SHIPPING FOR ORDERS OVER $150
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Shipping Information

Once an order is placed online, you will receive an email confirmation containing your order details and receipt.

Shipping Option
 Delivery Time  Delivery Cost
 Dispatch Time
Australia (Standard) 2-8 Business Days $10 for orders under $150 1 Business Day
Australia (Standard) 2-8 Business Days FREE for orders $150+ 1 Business Day
International (Standard)

6-27 Business Days

(Depending on your location)

 Calculated based on location 1 Business Day

 


Please note that we can not be held responsible for items that are left unattended by Australia Post with ’Authority to leave’ or similar. Once an item is shown as ‘Delivered’ on our tracking system, you must take up any enquiries with Australia Post directly as we will have no control at this point. If you have issues with parcels that have been stolen on your property even when left in a location deemed to be ‘Safe’ by a courier, we recommend getting the parcel delivered to an alternate address or work place where you know someone will be home to accept the delivery.
We cannot be responsible if an item is delivered to the wrong address due to incorrect entry from a customer. This must be taken up with Australia post, as it is unfortunately out of our control. If an order is not picked up from the post office or sent to an incorrect address and it is returned to us (the sender) the customer will be charged the shipping cost to re-send it to the customer. If the customer requests a refund at this stage the refund will be offered Minus the shipping fee charged to The Smart Sups and also any return to sending fees incurred, this is inclusive even if the customer received free shipping at the checkout.
If you wish to query a delivery please contact us at admin@thesmartsups.com

International Orders

Please note although most of international orders make it through customs without any issues, from time to time we are unable to control custom clearance for any products purchased outside of Australia. We recommend to check with customs before ordering. We are not responsible for the products incurring any extra fees/ duty or taxes at customs and/ or if an item doesn’t clear customs. If the item is returned to us the customer will be entitled to receive a refund on the products minus any shipping fees and return shipping costs to The Smart Sups. This is inclusive even if the customer received free shipping at the checkout. If the order is returned to The Smart Sups and more than 30 days pass from the order date and correspondence has not been returned from the customer we will default to a refund minus shipping and return fees.